Support
At Elseta, we understand that reliable support is crucial to ensuring the smooth operation and maximum benefit from our products. Our dedicated support team is here to assist you with any challenges you may encounter, ensuring that you get the most out of our innovative solutions.
What we promise?
Problem Solving Expertise: Encountered an issue? Our team is equipped to help you solve problems swiftly and efficiently, ensuring minimal downtime and disruption.
Knowledge Sharing: We believe in empowering our customers. Our support includes comprehensive guidance on product usage, helping you understand and utilize our products to their full potential.
Configuration Assistance: Setting up or configuring our products can be intricate. Our experts are here to guide you through the process, ensuring your setup is optimized for your specific needs.
Solution Development Support: Looking to develop a unique solution? We assist in tailoring our products to fit your individual requirements, collaborating with you to create innovative, bespoke solutions.
Get in Touch with Us:
For any support-related queries, reach out to us via email at support@elseta.com. Our team is committed to providing timely and effective assistance to ensure your experience with our products is seamless and productive.
Your success is our priority. Let us help you navigate any challenges and make the most of your Elseta experience.
Downloads
Here you will find manuals, and firmware images that will keep you and your Elseta devices up to date.
To be up to date please follow links bellow:
Warranty & RMA
All Elseta products are compliant with specific industrial standards from design, validation to manufacturing. All products warranty are 2 years guaranteed to all Elseta customers.
Note: Warranty starts from Elseta invoice date.
If your Elseta product needs service or repair, please contact our Elseta Returned Merchandise Authorization (RMA) center support@elseta.com
Note: Before sending your product, a RMA number will be needed for your RMA Request Form by e-mail.
Our staff will be very delighted to serving you.
RMA Criteria
This warranty does not cover defects or malfunctions caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which is not intended to be used.
Customers are only allowed to return products as a result of the product being defective or manufacturing error and when a Return Material Authorization (RMA) number has been issued.
· Products must have been purchased directly from Elseta.
· Out of Policy requests are subject to acceptance by Elseta. A restocking fee may apply.
· Products must be returned to Elseta within 60 days of receiving your Returns Material Authorization (RMA) number.
If you did not purchase the product directly from Elseta, please refer to your distributor or reseller’s point of contact for all information on return of Elseta products.
RMA return instructions
Fill in RMA WEB form and submit it to our system, we will check all information and respond to you within 48 hours. RMA number with RMA request form will be sent via e-mail. In case if you does not receive RMA number in 48 hours please write email to support@elseta.com
Material must be properly packed (preferably in original box);
* Customer will take full responsibility for proper packaging equipment to be returned to Elseta;
RMA number should be clearly marked on outside of the box;
Please print received Return Merchandise Authorization (RMA) Request Form and send it back alongside with devices.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items and their warranty type.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned items. RMA items should be sent to the following address: L. Zamenhofo Str. 5, LT-06112 Vilnius, Lithuania, Tel: +370 5 2032302.
Elseta is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Non warranty repair: After non warranty repair payment request (pro forma or invoice) is sent to client, within 30 days payment must be received. If Elseta will not receive payment after 30 days, we have full right to utilize product.
According to GDPR regulation, provided private data will be used with care and only for warranty purpose.